Photographer canceled our sessions and won’t refund
I purchased 3 different photography sessions over the past year & planned to do family & maternity photos with them. When it was time to do my maternity photos, I ended up not being able to do them because the owner constantly posted how she was taking a week off here or she would let everyone know whenever she would be ready to start doing photographs again. I respected that and didn’t bother her.
Before my twins were born, I messaged her about doing newborn photos for them and told her I was slightly confused on the booking process. She assured me that we would be able to do them and that she would explain everything to me. She asked me where I lived, and then said OK great we can do the photos at your house.
Fast forward a couple weeks and my twins are in the Nicu for over a week fighting for their lives, but I message and updated her once we had an estimated coming home date. Everything was still fine and we eventually set a date for photographs. The business day prior to our planned session she tells me that she’ll have to move the time because she made a therapy appointment. I told her that would not work since I put my babies doctors appointment at that same time since she was supposed to come that morning.
The day that shit was supposed to happen I tried to rescheduling with her, and then she got mad and accuse me of taking advantage of her while in her postpartum days because she did not tell me her travel fee would be up to $180 and I simply asked if I could just meet her somewhere closer to her house then.
She told me she’d refund my money but it took almost a month for her to refund me for one session, an additional month for the second session, & now it’s been about 2 months & she refuses to answer my text messages or Venmo requests after she said she’d refund me for the remaining balance on July 29th.
I’ve been patient and gracious through this whole process. I gave her the benefit of the doubt because as a fellow mother, I understand how it feels to be overwhelmed. I originally purchased all three of those sessions with her because she would post that she needed to sell extra amount of sessions in order to provide for her children, however, now my children have to go without due to her canceling and me not having the time to set aside funds in order to pay for another photographer.
I just wanted to leave this review to make others aware. I’m severely hurt over this entire process and I would hate for another mother to depend on this business owner to take her newborn’s photos or for a bride to wait for her to show up to photograph her wedding and her never show up or refund money when she cancels.
Alexandra Vice
Tue 29 Jul 2025
Maternity shoot of my dreams
Recently did a maternity photo shoot with Demi. She is so bubbly and outgoing, I instantly felt like I was hanging out with a friend. Her work is absolutely beautiful and she exceeded my expectations. Highly recommend working with her for all you photography needs.